- Sales Policy
Customers in the USA and international: You may purchase products from us using any one of the following methods:
All our products carry a 30 day money-back guarantee and a two year warranty. Shipping is the customers responsibility. If within the first 30 days, you need to return an item for any reason, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Allow 3 weeks for the refund.
It would be unethical for us to resell used telescopes as new. Telescopes that are purchased and then returned are tested here and then sold as Certified Preowned along with used telescopes that are traded in. For this reason a 15% restocking fee is charged on the return of telescopes.
Since SV telescopes are hand made, some are wait listed and require a deposit. See our availability page for more information.
We have partnered with a third party to service our international customers.
Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Returns and services for international customers will be at the discretion of Stellarvue.