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Warranty

STELLARVUE - LIMITED WARRANTY
FOR U.S.A and CANADA END PURCHASERS ONLY

Stellarvue (SV) warrants that each SV brand telescope and accessory shall be free from defects in materials and workmanship for two years from the date of purchase.  SV will repair or replace such product or part thereof, which upon inspection by SV is found defective in materials or workmanship.  As a condition to the obligation of SV to repair or replace such product, the product must be returned to SV as specified in this warranty.

Warranty registration is easy. Within 30 days of your purchase go to our warranty registration page, fill out and submit the form. 

THIS LIMITED WARRANTY, AND IT APPLIES ONLY TO THE ORIGINAL PURCHASER AND LASTS ONLY AS LONG AS THE PURCHASER OWNS THE PRODUCT. 

Warning:  We can only guarantee the optical performance of a Stellarvue telescope to the original owner.   Once the original owner has sold the telescope, we can no longer guarantee the optical performance to the next buyer.  Many telescopes are modified, mishandled, stored improperly or dropped.  This can cause stress damage to the glass and damage to otherwise durable optical coatings.  The only used Stellarvue telescopes that are guaranteed are those sold by Stellarvue exclusively as Certified Pre-owned. Those telescopes are extensively evaluated here with advanced test equipment to insure they have not been compromised and operate according to original specifications.

Warranty and repair return requirements:

Customer Requirements

• Proof of purchase acceptable to SV must accompany any return for warranty work. 
• A Return Authorization must be obtained from SV in advance of return.  E-mail Stellarvue or call (530) 823-7796 to receive the authorization & packing instructions. 
• The authorization code must be written on the outside of the container.
• All returns must be accompanied by a written note stating the model number of the product,  authorization code, name, address, e-mail address and daytime telephone number of the owner, and an explanation of the problem.  Replaced parts shall become the property of SV.
The customer shall be responsible for all costs of transportation and insurance, both to and from SV. 

SV Requirements

• SV shall use reasonable efforts to repair or replace any product covered by this limited warranty within thirty days of acceptance. If repair will take longer, SV shall notify the customer.  
• SV may replace any product that has been discontinued with a new product of comparable value and function.

THESE WARRANTIES REPLACE ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SV MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE AND DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. THE SOLE OBLIGATION OF SV UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE THE COVERED PRODUCT, IN ACCORDANCE WITH THE TERMS SET FORTH HEREIN.  SV DISCLAIMS ANY LOST PROFITS, GENERAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE USE OR INABILITY TO USE ANY SV PRODUCT FOR ANY PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

International Customers: Stellarvue cannot accept foreign credit card or Paypal orders. We can sell to some countries using a bank wire transfer. Should warranty service be required, it is the customer's responsibility to pay shipping both ways so keep this in mind. Check with us on whether we can sell to your country. Here is the process:

1. Using the "Contact Us" link at the top of this page, send us the following information
    * your name
    * your address with postal code
    * a list of everything you want to order. 

2. We will send you a quote on the entire order including shipping and a discount (to help defray some of the cost of shipping). Please give us 1 - 2 business days to respond. 

3. If you are still interested after getting the quote you let us know by using the "Contact Us" link at the top of this page.  

4. We will send you our bank information so you can make a transfer at your bank. Take this information to the bank and make an advanced payment. We will pay for the bank wire transfer fee.

5. Once we receive the funds we will ship the order. 

 

WARNING: LOOKING AT THE SUN CAN CAUSE SERIOUS EYE INJURY AND BLINDNESS.  NEVER POINT A TELESCOPE AT OR NEAR THE SUN.  VIEWING THE SUN WITHOUT A PROPER SOLAR FILTER MAY RESULT IN BLINDNESS, AS WELL AS DAMAGE TO THE INSTRUMENT.  NEVER ALLOW CHILDREN TO USE BINOCULARS OR TELESCOPES DURING THE DAYLIGHT HOURS, UNLESS THEY ARE SUPERVISED BY AN ADULT WHO UNDERSTANDS THE DANGER OF POINTING ANY OPTICAL INSTRUMENT IN THE GENERAL DIRECTION OF THE SUN.