Wait listed telescopes are manufactured specifically for the customer; there is a significant investment from us for every telescope we begin. In order to get on the wait list, customers may place an order, then pay a deposit; be certain you want the telescope before you order. Deposits are less than the actual cost of the lens, but are there to ensure your place in the waitlist. Since deposits go towards making the lenses, we cannot refund deposits: this money has already been spent.
Quality is our number one priority. We make our "best guess" estimate to approximate delivery dates. Since we will not compromise quality, and since each item is made individually, waiting periods may be shorter or longer than we estimate. Customers are advised that time is not of the essence; estimates are only that, quality is paramount in this process. On average, we meet estimated delivery dates. However, component delays or glass melding issues (which are time consuming to resolve), are generally out of our control. For these reasons, you should not get on a wait list if you are in a hurry or can’t wait longer than the original time estimate.